For the purposes of our merchant service company who handles credit card transaction and for other service companies, we have certain policies.
We gather and utilize various types of information listed below. By using this Site, and/or by continuing your membership with Woodsounds Flutes, you signify your acceptance of this Policy.
This Policy applies only with respect to the information collected by Woodsounds Flutes and not any information collected or obtained through other methods or sources.
Public information will include that information available for registered members to view, or demographic information. This includes your demographic information such as gender, name, age, birth date, purchase history information, browsing history information, appearance, zip code and geographical location or any other information deemed necessary by Woodsounds Flutes.
Private information is information that can personally identify you such as your real name, email address or credit card number.
When you register to use any Site service, you will be asked for some general identifying information to enable us to provide you with this individualized service. This information may include email addresses, personal information and credit card information. Credit card transactions may be processed by the Site via its third party intermediary/financial institution, or by a professional payment authorization service chosen for security and reliability. In either case, only the purchase price and the credit card information provided by the customer will be supplied, and such information will be maintained in their database for accounting and billing purposes. This information is encrypted via a secure server to ensure that others cannot read it. Once on the secure server your credit card information is sent to a third party intermediary for processing. We are currently using a trusted credit card processing system and an SSL security certificate.
Automatic information is information that we collect that is not personally identifiable such as your IP address, site usage and purchase behavior, browser type, browser activity, and browser settings.
We use your IP and/or Mac address to avoid fraudulent registrations, and monitor site usage demographics and dynamics. Information that we may obtain regarding your browser and browser settings may be used to ensure that our site’s technical features are available to you. Except as permitted herein, the specific information we collect is not rented, sold, or shared with any third party without your explicit consent and is only ever disclosed in situations where required by law.
Sharing of Information
While data from the member sites is maintained in a common database, only the public information located in your profile will be shared. Private information such as your real name, email address or credit card number is never shared without your explicit consent.
The public demographic information contained in your profile may be presented and/or displayed, however at no time will your private information be disclosed or presented except in accordance with the provisions of this policy.
To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Site, or electing to receive communications (such as emails or magazine subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Site, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
The Owner and its advertisers may use single-pixel gifs (also known as web bugs, web beacons, or tracking pixels) on the Site. The purpose of these single-pixel gifs is to verify and count web page accesses and gather some statistical information. These single-pixel gifs gather usage and demographic information, but do not gather any personal information.
To enhance your experience as a Site member, we send out message notifications, newsletters and site announcements, and from time to time third party offers from companies that we feel may have something that will benefit you. Our site provides you with the opportunity to opt-out of receiving different types of communications (except system communications, or communications required for account maintenance), and each email that we send out has a method for opting-out located at the bottom of the message.
Opt-Out and CAN-SPAM Act
When you become a Member, you will automatically be registered to receive promotional offers and updates, via e-mails, from Woodsounds Flutes.
Members may, at any time, choose not to receive promotional e-mails from Woodsounds Flutes by following the “unsubscribe” instructions in the applicable e-mail. Notwithstanding the foregoing, Woodsounds Flutes may continue to contact Members for the purpose of communicating information about their membership with Woodsounds Flutes to Members, or similar information relating to Woodsounds Flutes, the Site or your membership, as well as to facilitate, complete or confirm any transaction that Members’ enter into or in response to or fulfillment of Members’ inquiries or requests.
Note that unsubscribing from one e-mail list does not automatically unsubscribe you from any other e-mail list that you may be on. Please read the e-mail carefully to find out which list you are unsubscribing from.
Unless otherwise noted, the Site, Woodsounds e-mails and the content available in connection therewith, are neither intended for, nor directed to, children under the age of 18. Except as otherwise noted, if Woodsounds learns that a person who is a Member is under the age of 18, Woodsounds will promptly terminate that individual’s membership.
Woodsounds Flutes may, from time to time, amend this Policy, in whole or part, in its sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Site.
Contact us with your questions or suggestions
The Woodsounds Flutes Cancellation and Return and Refund Policy
Occasionally a client may need to cancel a flute order. There are real costs incurred through the flute ordering process. All cancellations will be subject to a 15% cancellation fee. Exchange of a flute for another flute will not be subject to this cancellation fee.
We have a 10-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return it within 10 days from the date that the product was originally shipped to you for a refund according to the following terms.
To return a product for an exchange or refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the billing department at firstname.lastname@example.org.
You will receive a response within 24-48 hours.
- We cannot process or refund packages marked “Return to Sender.”
- Refunds will be issued to the same credit card that was charged when ordering the product.
- To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
374 W 2000 N
Mapleton, UT, 84664
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 5 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
Shipping and Insurance
Product (flutes, accessories, books, or DVDs) ship within 1 to 2 business days unless otherwise stated in the product description.
Custom order ship within 6 to 8 weeks from the tim of order unless otherwise specified at the time of order.
Flutes are sent via UPS ground fully insured for standard delivery, for products sent within the United States. Flutes sent outside of the United States are shipped via USPS Priority Mail fully insured. Expedited delivery can be negotiated upon request. DVDs and Books are shipped via USPS Priority Mail.